Refund policy

Refund & Returns Policy

Seamoss Rustenburg Shop

1. Overview

At Seamoss Rustenburg Shop, we take pride in offering high-quality natural health products, medicines, and cosmetics. Due to the nature of these products, our refund and return policy is designed to ensure safety, hygiene, and fairness to all customers.

2. Eligibility for Returns

We only accept returns under the following conditions:

  • The item is incorrect, damaged, or defective upon delivery

  • The item is unused, unopened, and in its original packaging

  • The return request is made within 7 days of receiving the product

Important:
For hygiene and safety reasons, we do not accept returns on opened or used medicines, supplements, or cosmetic products.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Perishable goods (including seamoss products)

  • Personal care items once unsealed

  • Products purchased on clearance or promotion (unless defective)

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos of the product and packaging

  3. Include your order number and details

Once verified, we will offer:

  • A replacement, or

  • A full refund, depending on availability

5. Refund Process

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Shipping fees are non-refundable, unless the return is due to our error

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us using the details below.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

8. Contact Us

For all return and refund requests, please contact:

Seamoss Rustenburg Shop
Email: [Insert Email Address]
Phone/WhatsApp: [Insert Contact Number]

9. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Seamoss Rustenburg Shop. Your health and satisfaction are important to us.